Customer Advice

Summary: Martina Mercer, marketing director of Money Mate, explains how the recent furore surrounding Moonpig could end up being beneficial for the brand as long as they toe the line… There are a lot of angry customers right now who are shooting down Moonpig on social media, and venting their frustrations to anyone who will listen. The reason? Moonpig’s failed …

Use these tips to help save on your home insurance premiums. 1. Increase your excess The excess is the initial part of a claim that you must pay and is a standard feature of all insurance policies. If you lower the excess it is often one of the easiest ways to reduce the cost of your premiums and it can …

Shopping for Discounts and the Best Places to Get Them It will surprise few people to hear that nowadays purchases need to be considered much more carefully than perhaps they would have been in the past. The UK has been hit hard in recent years with the economy failing, people losing their jobs and the prices of everything from gas …

  The European Court of Justice (ECJ) has ruled that airline passengers can claim compensation for delays caused by technical faults. In October 2014 the Supreme Court ruled that consumers had six years to claim compensation for delays and upheld the ruling that technical difficulties are not ‘extraordinary circumstances’ for the purposes of a compensation claim. The Dutch airline KLM …

On the 1st October 2015 the Consumer Rights Act 2015 comes into force. This consolidates and repeals a number of Acts. From October 1st you will need to quote the Consumer Rights Act 2015 instead of the Sale of Goods Act. Here are some things you should know: Purchases made from the 1st October 2015 are covered by the new …

With the start of the new academic year on the horizon, many parents may be feeling a little ruffled at the prospect of the return to the school run after the extended summer break.  To avoid feeling frazzled, and to make life a little easier during term time, here is a back to school survival guide featuring top five buys …

The average UK household with a water meter is at risk of pouring money down the drain, according to research carried out by e-retailer AppliancesDirect.co.uk. As the Government looks to roll out the scheme across the country and almost half of UK households now have water meters, every drop of water counts as it’s added to the bill. The survey has …

It is without doubt one of life’s most frequent annoyances, whether it happens while gaming online or browsing the web, when a webpage doesn’t load or the buffering symbol interrupts a film. A poor Wi-Fi connection has affected us all and as more and more Wi-Fi routers appear, it is gradually getting worse. The strength of a Wi-Fi connection can …

New research by My Dentist, the UK’s largest dental group, has today revealed how a lack of understanding amongst parents on the importance of early dental care is leaving the NHS with an estimated £22m annual bill. The survey of over 2,000 UK-based parents highlights how dental disengagement has left over 1 million children aged eight and under still waiting …

New research by a money saving website in the UK has discovered that the majority of parents feel that they are able to save significantly more money once their child has reached the age of 5, with over half of these able to use their savings to pay for family holidays abroad. According to the results of a new study …